Day 223: Curtis Restaurant Equipment

15 Nov

A long time ago I worked at a restaurant in Ashland. One day the owner told me that we needed to replace a piece of equipment. He asked me to call a friend of his who sold equipment and to order it. Before I did that I found the model number and all of the details that I could locate and when that was done, I called his friend.

When I described the piece of equipment, the friend said he knew what we needed and that the machine in question was going to cost $800. That sounded like a lot of money to me and I told him that I would tell the owner and get back to him. And then I opened the phone book to the yellow pages and found the restaurant equipment section. Under that heading I saw this name “Curtis Restaurant Equipment”. I thought, “What the heck?” and called the number.

When the salesperson, Cheryl, answered the phone I told her what I was looking for and gave her all of the pertinent information. In a few moments she came back on the line and gave me a quote of $425. I thought I’d made a mistake and repeated the information once again and she confirmed that the quote was correct. “Can you fax a photo of the machine to me please?” I asked so that I could make sure that we were talking about the same item. When the fax came through I was amazed. My boss’ friend wanted to charge me nearly $400 more for the very same machine than this woman whom I did not know at all.

Of course, I ordered the machine from Curtis. I was extremely impressed with their prices and with their service… and was very pleased to receive a note card from them “thanking me” for my purchase. What a classy company!

This all happened many years ago… but memories like this are hard to forget. I have been a fan of Curtis ever since and will always recommend them. And to thank them for being good, honest, caring people I brought an Almond Pear Cheesecake Pie to the staff – Rod (and Donna), Cheryl, Krystal, and Alex. My sincere thanks to all of you for your emphasis on customer service. It is very much appreciated.

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2 Responses to “Day 223: Curtis Restaurant Equipment”

  1. alex November 16, 2011 at 3:10 PM #

    merci beacoup. it was delicious.

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